Pharmacy Technician

Local Supermarket Chain – Texas Locations

Position Summary

The Pharmacy Technician supports licensed pharmacists in providing exceptional pharmaceutical care to customers in a high-volume retail supermarket pharmacy setting. This position involves prescription processing, customer service, inventory management, and administrative duties while maintaining the highest standards of accuracy, safety, and customer satisfaction in a fast-paced retail environment.

Essential Duties and Responsibilities

Prescription Processing

• Receive and process prescription orders from customers, physicians’ offices, and electronic systems
• Enter prescription data accurately into pharmacy computer systems
• Verify patient information, insurance coverage, and prescription details
• Calculate days supply, copayments, and process insurance claims
• Prepare prescription labels and select appropriate medications and supplies
• Assist pharmacists with prescription verification and dispensing processes

Customer Service Excellence

• Provide friendly, knowledgeable customer service at pickup and drop-off windows
• Answer telephone calls and address customer inquiries regarding prescriptions and pharmacy services
• Explain insurance copayments, deductibles, and prior authorization requirements
• Process prescription transfers between pharmacies
• Handle customer complaints and concerns with professionalism and empathy
• Promote pharmacy services including immunizations, medication therapy management, and wellness programs

Inventory Management

• Maintain adequate stock levels of prescription medications and over-the-counter products
• Process pharmaceutical orders and receive shipments from wholesalers
• Perform cycle counts and maintain accurate inventory records
• Handle controlled substance inventory in accordance with DEA regulations
• Remove expired medications and process returns to wholesalers
• Organize and maintain pharmacy shelving and storage areas

Administrative Functions

• Process insurance billing and handle rejected claims
• Maintain patient profiles and medication history records
• File prescriptions and maintain required documentation
• Assist with prior authorization requests and appeals
• Generate reports for inventory, sales, and regulatory compliance
• Support quality assurance programs and medication error prevention initiatives

Regulatory Compliance

• Adhere to state and federal pharmacy laws and regulations
• Maintain HIPAA compliance and protect patient confidentiality
• Follow controlled substance handling and record-keeping requirements
• Participate in pharmacy audits and inspections
• Complete required continuing education and training programs

Qualifications

Required:

• High school diploma or equivalent
• Current Texas Pharmacy Technician license or certification
• National certification preferred (CPhT through PTCB or ExCPT through NHA)
• Minimum 6 months of retail pharmacy experience preferred
• Strong mathematical and computer skills
• Excellent communication and customer service abilities

Preferred:

• Previous supermarket or retail chain pharmacy experience
• Bilingual capabilities (Spanish highly preferred in Texas markets)
• Associates degree or post-secondary education
• Experience with major pharmacy management systems (QS/1, PioneerRx, etc.)
• Knowledge of insurance processing and third-party billing

Technical Skills:

• Proficiency with pharmacy computer systems and point-of-sale terminals
• Familiarity with insurance processing and prior authorization procedures
• Basic understanding of pharmaceutical calculations
• Knowledge of common medications, strengths, and dosage forms
• Ability to operate pharmacy equipment including counting machines and label printers

Physical Requirements

• Ability to stand for extended periods (8+ hours)
• Frequent lifting of packages up to 30 pounds
• Manual dexterity for accurate counting and medication handling
• Visual acuity for reading prescription labels and computer screens
• Ability to reach, bend, and access items on various shelf levels
• Clear speech and hearing for customer communication

Work Environment

• Fast-paced retail supermarket pharmacy with high prescription volume
• Open pharmacy layout integrated with grocery store operations
• Frequent customer interactions and telephone calls
• Variable scheduling including evenings, weekends, and holidays
• Potential exposure to pharmaceutical dust and cleaning chemicals
• Multi-tasking environment with frequent interruptions

Performance Expectations

• Maintain prescription accuracy rate of 99.5% or higher
• Meet or exceed customer service satisfaction scores
• Process minimum number of prescriptions per hour as established by management
• Achieve insurance claim acceptance rate targets
• Complete continuing education requirements within specified timeframes
• Maintain professional appearance and adherence to dress code

Benefits Package

• Competitive hourly wage ($16-22/hour based on experience and certification)
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off and holiday pay
• Employee discount on store merchandise and pharmacy services
• Flexible scheduling options
• Continuing education reimbursement
• Career advancement opportunities within the pharmacy and broader organization

Career Development Opportunities

• Advanced pharmacy technician roles (lead technician, specialty pharmacy)
• Cross-training in other store departments
• Management development programs
• Immunization certification training
• Specialty certification programs (sterile compounding, chemotherapy)

Shift Options

• Full-time: 32-40 hours per week
• Part-time: 16-32 hours per week
• Morning shifts: 8:00 AM – 4:00 PM
• Evening shifts: 2:00 PM – 10:00 PM
• Weekend availability required
• Holiday rotation required

This position offers the opportunity to build a rewarding career in pharmacy while serving the local community’s healthcare needs in a convenient, accessible supermarket setting with opportunities for professional growth and development.